Monday, March 8, 2010

Weekly Email

Here’s the weekly email! Enjoy!

 

Message from Relia and Bradley!

As we mentioned last week, there are considerable changes that have been made to the upper-level management structure of OIT. Now that those changes have been settled, changed within Production Services (our part of OIT) are underway. The full-time employees will learn about these changes in a meeting on Tuesday afternoon. We’d like to invite you to join us for a meeting at 4:15 on Tuesday for us to share with you what we’ve learned about any changes that might affect us. We’ll meet in 2107 JKB. You are not required to attend this meeting, and some of you will have shifts or classes that would prevent it. We’ll follow up the meeting with an email providing as much detail as we have. If you’re curious, we’d love to have you join us!

 

Hours

If you are sick or have an emergency where you can’t come to work, please email/call Kyle as well as put up your hours. Often someone will be able to pick up your shift, even on short notice, so please don’t forget about this step.

 

Lab Assistants and Support Desk

What is up labs peoples!  So this is the first time that I’ve submitted input into the weekly email.  What a crazy experience!  Anyways, here’s the deal:

 

So previously (and currently), only Shift Supervisors can put in Support Desk tickets.  Well, apparently a lot of people were jealous-ized by their awesome ticket-making-powers.  So the powers that be decided that to be fair, we should grant such privileges to all labs employees.  We do this for one principal reason:  Ownership. 

 

We hope that lab assistants feel they have ownership over the lab in which they are working.  If something is broken (highly unlikely, I know, but bear with me here), we would hope you would feel enough ownership to want to get things fixed.  You know what they say, “If the computer is grey, the lab assistant should say, ‘Hey, technician’, come out and play!”  And yes I did just make that up.  But they could say it in the future.  And yes, you should feel free to marvel at my amazing poem-writing skills.    Point being… we hope by giving rights to all lab assistants, they will feel like they can report the necessary problems easily.

 

Lab Assistants, with this change, we hope that you continue to report to your Shift Supervisor the tickets that are being entered.  This way, they will also know if something is wrong.

 

Please note that this change has not been enabled yet, but will in the near future.  We’ll let you know when the switch is flipped.  Feel free to contact me with any questions.  Aight, well I’m out!

 

Clocking in

You guys give awesome customer service. If you are helping a patron and you get to the end of your shift, you are perfectly fine to pass off the issue to another lab employee. If you decide to stick around for a few minutes past your shift, please stay clocked in. The Feds will haul me away in handcuffs if you work off the clock. Besides that, you’re worth it! (Well, you’re worth a whole lot more, but BYU won’t let me pay you more. J) Just be sure to put a note on the Kronos punch so we know what happened.

 

Appearance of Evil

We had a funny incident last week where the police were alerted to a gambling incident in a lab. It turned out to be a lab employee playing an innocent game on Facebook in a quiet lab in the evening. The police chuckled off the incident, though they spent several hours trying to track down what happened. No harm, no foul. Even so, let’s redouble our efforts to avoid the appearance of doing inappropriate things.

 

Have a fantastic week in the labs!

 

Rebecca Kmetzsch

Office Coordinator

Training, Labs, Communications

rebecca_kmetzsch@byu.edu

(801) 422-2647