Best Dressed for October

Please vote on the internal website! The winner will get a spotlight in the November Newsletter and a small prize!

Thanks!

Surplus Sale Today

If anyone would like to help with the surplus sale today from 3:30-6:00 pm, please let me know as soon as you can. They’re looking for about 4 people and could really use the help.

 

Thanks! Call if you are interested or if you have any questions.

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

weekly email

Here’s the weekly email. Enjoy!

 

From Phil

Update

Please update the number of hours that you are available to work next Winter semester. To do this go to the “My Info” tab on the internal website, choose “My Availability,” make sure the semester drop down box is set to Winter 2011, select the appropriate number under the “Hours per week” drop down box, and click “Save Availability.” If you won’t be working in the labs next semester set your hours to 0 and leave a comment  to that effect.

 

Lab Assistant Applications Open: The application can be found under the Jobs tab, and will be available through October 31. If you would like to refer someone for the position please guide them through the process and email a recommendation to Phil, with thoughtful reasons why they would make an excellent labs employee.

 

From the Technicians:

For now, to logon to Windows Transaction Tool, please use the username oalassist and the password st33pl3. Let us know if you have any questions or problems.

 

From Spencer

Remember that we are tracking every, I repeat every single interaction that we have with a patron.  Please be on top of this, and let us know if there are any issues with the questions tracking.

 

From the OCs

Remember to check on our blog oaclweekly.blogspot.com to vote for Best Dressed! Pictures should be up on the site tomorrow and voting will take place on the internal website. Please remember to vote!

 

Have a great week! Let us know if you have any questions and enjoy your Halloween weekend!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Weekly Email

Hi Everyone!

 

Here is the weekly email. Enjoy!

 

From Seth:

A few things (though it may feel like 20 things):

1.      First, a shout out for the 24 of you who have completed your semester training classes.  Way to go!

2.      The training class calendar has been updated.  I added 17 new classes so if you can’t make it to any of them, I probably won’t believe you.

3.      You must now sign up for training classes on both the lab’s website and it.byu.edu/training.  This also means you must un-enroll on both calendars if you can’t make it to a training class.  If you don’t know how, ask your supervisor.  If you were signed up before Friday (Oct. 15) for existing classes, you were automatically signed up on both calendars.

4.      TIPs mid-semester deadline is October 31.

5.      You are phenomenal.  This means you.

 

 

From Phil

Lab Assistant Applications Open: The application can be found under the Jobs tab, and will be available through October 31. If you would like to refer someone for the position please guide them through the process and email a recommendation to Phil, with thoughtful reasons why they would make an excellent labs employee.

 

Etiquette for posting/picking up shifts: When you put shifts up for sub be sure to mention which hours you would like taken first or if you would like them all taken at once or nothing, etc. When you’re picking up shifts, be considerate of the employee whose hours you are taking. For example, don’t leave lone hours at the beginning or end of the block that you pick up. When in doubt get in touch with the employee that posted the hours and figure out the best way you can cover them.

From Spencer

Evaluations

  Mid semester evaluations are open.  All Lab Assistants and Lab Consultants are required to do 4 evaluations, one of which has to be your group leader.  They are due at 11:59 PM, Oct. 31^st!    Supervisors, Group leader evaluations are going to be on a 3 week schedule until December.  This is due to some technicalities with the website.  For now the next group leader evaluations are due at 11:59 PM. October 27^th.    If you have any questions concerning these please ask away.

 

 

From the OCs

Some of you may not know that we have a blog. All the weekly emails are posted directly to this blog in case you need to find some information and can’t find the email in your inbox. The address is oaclweekly.blogspot.com. Soon, the OCs will be posting pictures of the finalists for the best dressed contest. Be sure to check it out to vote for who  you think should win Best Dressed this month. Voting will take place on the internal website, but the pictures will be on the blog.

 

Sexual Harassment Prevention Training

Please ignore the emails from OIT that you are getting regarding this training. Our employees are required to attended the training during Winter Semester.

 

Thanks and have a great week!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

IT Training...There and Back, Again. A SAM's Tale

Dearest Lab Employees,

 

Please read the following e-mail very closely as it contains important information regarding the new training system adopted by OACL.

 

As many of you are aware, Spencer Bean is no longer with us as of today.  This has caused us to re-examine our relationship with IT Training.  Once again, IT Training will be teaching our training classes.  They have graciously agreed to teach many of the classes we already have scheduled (please thank the trainers profusely, as many of them were put on the spot for next week's classes).

 

Here is what this means for you:

 

1.  As of this morning, if you were scheduled for a training class in the future, you will automatically be scheduled for that class on IT's website, and your training class will take place at the same time, in the same place. (again, please thank the trainers for being so accommodating!)

 

2.  If you are not currently signed up for a training class, but would like to sign up, please wait until Monday's e-mail with further information.

 

3.  A few of the classes have been cancelled because there were only one or two people in them.  You will get a personal e-mail from me if your class has been cancelled.  Please pay very close attention to the class and date to avoid confusion.  The following classes will continue as scheduled:

 

Oct 18 Illustrator

Oct 19 InDesign

Oct 29 Photoshop Foundations Accelerated

Nov 12 OneNote

 

4.  If you started a training class with Spencer this week (Photoshop and Data Analysis) plan on finishing those next week with Spencer.  I will e-mail you this weekend if that changes.

 

If you have any questions, please e-mail me, call me, etc.  I will e-mail you more information about signing up for future training classes on Monday.  Have a great weekend!

 

 

Seth Hord

Assistant Manager – Training

Open Access Computer Labs

269 Mc Donald Building  

(801) 422 3074

seth_hord@byu.edu

 

 

Mid-Week email!

Sorry for the mid-week email!

 

From Seth:

If you have completed your training and have not emailed Seth about your training raise, please email him soon!

 

From the OCs:

Please note that our labs employees are required to attended the Sexual Harassment Prevention training classes during Winter Semester. You are not required to attend the classes that are going on this week. Sorry for the late notice!

 

Thanks and have a great day!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Logging into Windows 7 Desk stations

We have had a lot of questions that involve logging into the Windows 7 desk stations so I thought I might clear some things up.

 

It doesn’t matter who you are, if you are logging into a Windows 7 desk station you need to use your username and you need to use the Standard OACL login type.  Also currently many of the Lab Assistants and Consultants don’t have the rights necessary to open Pharos, you must be an administrator to do that.  We are working on making it so that you can all get into Pharos but please be patient.

 

If you have any other questions ask your Shift Supervisors and feel free to ask us as well.  We are here to help.  Thanks!

 

Brian Fisher

Support Technician | Open Access Technologies

Office of IT | BYU | 275 MB

brian_fisher@byu.edu | 801-422-5857

 

Weekly Email

Here’s the day late weekly email! Enjoy!

 

From Phil

Shift Supervisor applications are open through October 17^th. If you have questions about the qualifications, they are listed on the Job Description posted under the application on the Jobs tab.

 

Lab Assistant applications for Winter 2010 semester will be accepted 10/18-10/31. Spread the word to the motivated and qualified individuals who you think would work well in the labs. To formally refer someone, send me (Phil) an email explaining why they are an excellent candidate.

 

Everyone is doing great with keeping the dress code! Keep it up and remember to take another look at your wardrobe as the weather cools down.

 

SAM of Training

Congratulations to Seth Hord who is the new SAM of Training. If you have any questions for him regarding Training and other lab related issues, feel free to email him at seth_hord@byu.edu.

 

 

From Seth:

Remember the mid-semester deadline is October 31 (Happy Halloween).  You must have half of your TIPs requirement completed by that date.  If for whatever reason you don’t finish it, e-mail me BEFORE that day and we’ll work something out.

 

From the OCs:

We will be having a best dressed contest every month. Lynda and Rebecca will each pick random times to visit the labs and take pictures of the lab assistants. A winner will be chosen and they will be given a small prize and a spotlight in the Newsletter. So, remember to look your best because you never know when they will be coming!

 

Please remember to fill out “pending orders” when inventory is brought to the lab you are working in. This helps us make sure all the labs have enough supplies and the correct inventory.

 

Remember to send us anything you would like included in the monthly newsletter before the end of the month! Just send the OCs and email if anything important or exciting happens in your life and we’ll put it in!

 

 

Thanks and have a great week!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Weekly Email

Hey everyone! Here is the weekly email! Enjoy!

 

From Spencer

Supervisors, remember that your evaluations are due TOMORROW, October 5^th at 11:59 pm.

 

Broken Netbooks

When there is a problem with a netbook (Like a ticket is made because it has a broken key).  Submit a ticket on the support desk, and then print off a “Out of Order” sign, put it on the netbook, and then the next shift supervisor to visit the office should bring said netbook to the office so that the support techs don’t have to go to the MCL to get the netbooks.  Any questions just email me.

 

 

From Jesse

Training Raise

Don't forget that you are responsible for letting us know when you completed your required training for the semester.  First semester employees, you are eligible after you complete the required Excel, Word and PowerPoint projects.  Everyone else is eligible after completing four hours of training.  Competency projects must receive  a passing score before requesting the training raise.  E-mail the SAM of Training for more information.

 

From the OCs

Kronos

If you miss one punch during a day and have shifts after that missed punch, Kronos will automatically assign your following punches as “in” and “out.” When you are submitting an edit request for that 1 missed punch, you do not need to submit “deletes” and “adds” to change your other punches. Once the missed punch is added to your timecard, everything will even out. If you have any questions or problems with this, feel free to call Rebecca and she will try to explain it better.

 

From the Techs

If people come to you with software requests, please have them call 2-4000. This way the request will be processed correctly instead of sending feedback through the internal website to the Technicians.

 

From the Office Staff

A helpful tip for picking up shifts

Picking up shifts can be difficult when you are not dressed for work. As a possible solution we recommend getting yourself a locker in the WILK where you can keep an extra change of clothes. This would increase your chances of being able to pick up shifts as you desire. You would also have a nice place to keep your books J

 

Let us know if you have any questions and have a great week!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647