Orientation Meeting reminder

Just a reminder that our Spring Orientation Meeting is today at 5:00pm in 2104 JKB.  Remember that this is a required meeting, and unless you inform the OCs of a conflict (classes etc.) you are expected to be there.  If you are scheduled to work during that time, come to the meeting and leave out the “Lab Assistant Unavailable” sign.  We will have someone covering the Media Center Lab to supervise all open labs.

 

See you tonight!

 

Erika Kimbler

Office Coordinator

IT Training, Labs, and Communications

422-2647

erika_kimbler@byu.edu

 

Weekly email

Hello everyone!  Happy end of Winter Semester, and happy beginning of Spring Term!  Here are some items you should be aware of this week:

 

From the OCs:

The Orientation Meeting for all Spring employees will be on Wednesday, April 28 at 5:00pm.  This is a required meeting, so please make every effort to attend.  If you have an unavoidable conflict (class, etc.) please email the OCs to be excused from this meeting.  It will be in 2014 JKB.

 

From Kim:

Women’s Conference

Women’s Conference will be April 29-30. We will be opening our labs to all participants of Women’s Conference. Anybody with a name badge for Women’s Conference is welcome to use our computers and can have free printing. They will come to you to ask how to log in, help them out!

user name: never

password: faileth

We aren’t advertising free printing, but if they ask, send print jobs through for them.

 

Family History in 2210/2212

As part of Women’s Conference, there will be a family history done in 2210/2210 of HBLL. The labs will be closed to all other patrons during this time. The sessions go from 11:45-3:30 on 4/29 and 10:15-3:30 on 4/30. The lab assistant on duty should remain in the lab for computer and printing help. The supervisor should come down to that lab at 3, when the lab assistant is off and stay for the remaining half hour. The labs should be closed to all patrons, including the women’s conference patrons at 3:30 both days, to encourage them to return to the main session. For these patrons, they will have a different user name and password. They will also be given free printing.

user name: family

password: history

 

Customer Service Workshop

All employees who are working Spring will be required to attend a Customer Service Workshop. One will be held Monday May 3^rd from 3-4PM and the other will be held Tuesday May 4^th from 12-1PM. This is a mandatory meeting. If you will be unable to make one of these workshops, please inform Kim immediately.

 

Jesse is gone for the Spring/Summer

Jesse Keyser, our wonderful SAM of Training, is in Washington D.C. this Spring/Summer. Kim will be taking over his duties for the Spring/Summer. She will act as the SAM of Training and Customer Service. Please direct any questions regarding training or customer service toward her.

 

Training Classes

Some of the training classes are now posted. Many of them start next Monday (4/3), so take a look and sign up! The classes are on IT’s newest website. Go to it.byu.eduàPopular Items (left side), OIT Training—Instructor-Led TrainingàRegister for a classàand select a class from the drop down menu.

 

Erika Kimbler

Office Coordinator

IT Training, Labs, and Communications

422-2647

erika_kimbler@byu.edu

 

Spring Schedule and Farewell

All,

 

The Spring schedule is now up-to-date. Please take a look at it to make sure your shifts are correct. I’ve had to make a lot of shift changes, so I want to make sure there are no mistakes. Monday’s schedule is updated, so take a look at it as well.

 

Also, I will take this moment to wish you all well in your future endeavors as the semester has ended. It has been great to work with everyone. The past 4.5 years in the labs has been amazing and it is because of the awesome people here. My personal email is kylelarryevans@gmail.com if you don’t have it already, so keep in touch.  

 

Thanks.

 

Kyle Evans

Assistant Manager - Personnel

Open Access Technologies

(801) 422-7898

oat-personnel@byu.edu

 

Women's Conference

For those of you working on 4/29 and 4/30, there are a few things to be aware of:

 

Women’s Conference

Women’s Conference will be April 29-30. We will be opening our labs to all participants of Women’s Conference. Anybody with a name badge for Women’s Conference is welcome to use our computers and can have free printing. They will come to you to ask how to log in, help them out!

user name: never

password: faileth

We aren’t advertising free printing, but if they ask, send print jobs through for them.

 

Family History in 2210/2212

As part of Women’s Conference, there will be a family history done in 2210/2210 of HBLL. The labs will be closed to all other patrons during this time. The sessions go from 12-3:30 on 4/29 and 11-3:30 on 4/30. The lab assistant on duty should remain in the lab for computer and printing help. The supervisor should come down to that lab at 3, when the lab assistant is off and stay for the remaining half hour. The labs should be closed to all patrons, including the women’s conference patrons at 3:30 both days, to encourage them to return to the main session. For these patrons, they will have a different user name and password. They will also be given free printing.

user name: family

password: history

 

 

It is highly important to give your very top customer service to these participants! Thank you for all your hard work.

 

 

Weekly Email

Here’s the weekly email everyone! Enjoy!

 

From Kim:

Evaluations

Lab Assistants and Lab Consultants, keep working on those End of Semester Evaluations. They are due on the 17^th and everyone should do 4. Do them thoroughly and well, so that Kim can have the pleasure of reading all about our supervisors. Let Kim know if you have questions.

 

Group Leader

Group Leader Evaluations were due today. Thanks for your great work.

 

Laptop Checkout

Check with your group leader or any supervisor you work with to make sure you are doing the Laptop Checkout correctly since the laptop website has had some changes made to it. If you have questions, direct them to your supervisor or Kim.

 

 

From Jesse:

TRAINING REQUESTS FOR SPRING/SUMMER

If you want to request specific training for Spring/Summer terms, please do so now.  IT Training is going to set its calendar for the entire summer in the next week.  Yes, I’m aware you don’t know your availability all the way, but please e-mail me which classes you’d like to take, and when you’re generally available (i.e. Saturdays, TTh after 5, MW before 12).  If you prefer the training was split over 4 weeks, meeting only once a week, make that request.  If you prefer one four-hour block on a Friday morning, make that request.

Please be aware of any requirements you may want to meet for advancement (for example, you may want to request Excel Data Analysis or Photoshop Foundations).  Be aware that there are many IT Training classes that have never been offered to you guys because of a lack of demand, such as the Access advanced classes or Photoshop advanced classes.  If you are interested, request them!  The Access classes would be especially useful for your professional development and help you get better jobs in the future by expanding your skill set (plus, you’d be able to help patrons better in the labs).

As you make requests, please keep in mind that you can’t request unparallel times (i.e. Monday at 2:00PM, then Thursday at 9:00 AM, and just finish it up Friday sometime).  You are all familiar with the general scheduling method, so to help IT Training better fit your needs, make doable requests.  If you end up not being able to attend a class you request, it’s alright, other people will sign up for it.  It’s better to error on the side of requesting more classes, because that way we make sure they’re offered.

 

From Brad:

Keyboard Security

A nasty little hardware device showed up in the library this week. It is a small USB plug that you stick on the end of the USB keyboard cable. It then records everything that people type. It is a way to bypass all the security that usually protects our passwords on computers. As you move about the labs, will you keep an eye out for these devices? If you find them, contact me immediately; it is the sort of thing that turned into an FBI investigation last time it occurred.

 

From Kyle:

Congratulations

Our new Shift Supervisors are Hannah Richins, Seth Hord, Chris Ruoti, Jason Layton, and Jaewon Hwang!

 

From the OCs:

Pending Orders

Please remember to fill out pending orders. Submit the delivered inventory right after it is delivered from either Signature Printing or a Shift Supervisor so you don’t forget later! Thanks!

 

Thanks! Have a great week! Enjoy the last day of classes tomorrow and good luck on finals!

 

Erika Kimbler

Office Coordinator

IT Training, Labs, and Communications

422-2647

erika_kimbler@byu.edu

 

Weekly Email

Sorry it’s a day late, but here’s the weekly email!  Enjoy!

 

From the OCs:

Student Employee Appreciation

April 5-9 is Student Employee Appreciation Week campus-wide!  The Student Employment office will be providing  activities and drawings for prizes in 2024 WSC and at a booth in the WSC Terrace throughout the week.  Try to make it sometime during the week to have fun and win things, and let the OCs know if you win anything cool!

 

From Kim:

Evaluations

Starting April 1st, End of Semester Evaluations will be open. Lab Assistants/Lab Consultants should each complete 4. Everyone should evaluate their Group Leader. This is extremely important. Evaluations will be due April 17th. That gives you well over two weeks, so make sure you don't forget and get on them soon. (Supervisors will not be completing End of Semester Evaluations, and should instead conduct their final Group Leader Conferences and send in the reports).  Direct any questions toward Kim.

 

From Bradley :

Conference Choir

I was commenting to my wife that back in the olden days, when I was a student, I used to recognize people in BYU choirs in General Conference. I moaned that I rarely recognize anyone now. Imagine my surprise when I started noticing people I knew in the choir for the Priesthood session. (Video is available at the beta Church website if you want to hear the songs.) I noticed some professors that I know, some computer support people that I work closely with, and near the very end I even saw one of our very own shift supervisors, Jordan Malouf. On the instant replay, I was able to spot Ryan Nelson, one of our support techs, as well. Finally, I can feel famous by association again.

 

From Kyle:

Spring Hours

Kyle will be opening up the remaining hours for Spring Term tomorrow, Tuesday, at 3:00pm. Everyone will be able to take as many hours as they want at that point, so please be sure to pick up whatever hours you want before then and then take whatever you want at that time. Everyone will be open to take up to 40, though please don’t work long shifts or excessive hours in a single day as described in Kyle’s original email.

 

Let Kyle know if you have any questions.

 

From Jesse:

After-Hours Lab Usage

It has come to our attention that some of the labs are being utilized by our employees after they have been closed for the day.  It is our organization's policy that they cannot be used by anyone, including employees, after the listed closing hours.  However, 1001A and 1001B JKB, the training classrooms, do not have this same rule.  If you desire to use a lab after hours, those are open until the JKB closes and are often used by members of the office staff.  Please be aware that if you are using other labs after hours, you will be asked to move to a lab that is open.  Thanks for all your hard work!

 

Training

The training deadline has passed.  If you haven't finished your training yet or need an extension and haven't already contacted Jesse, contact him before he contacts you (it'll work in your favor).  Thanks for such a great semester!  A true increase in dedication and quality was seen this semester.

 

Have a great week!

 

Erika Kimbler

Office Coordinator

IT Training, Labs, and Communications

422-2647

erika_kimbler@byu.edu