Tuesday, February 16, 2010

Weekly Email

Hello everyone!

 

New Changes

We would like to make everyone aware of a recent promotion. Stef, one of our supervisors, has taken a full time internship in Salt Lake and has thus left our organization. We have promoted Shiul to the supervisor position and want to offer our congratulations to him.

 

We have also made some changes to the groups in order to accommodate all of this, so please take a look at the revised document on the website (changes are highlighted). The changes have also been made on the site so supervisors should have the correct access. Please let us know if you something is incorrect.

 

Summer Job Availabilty

We want to remind everyone about an item that was discussed in our Orientation Meeting at the beginning of the semester. As was the case last summer, we are expecting that we are going to have too many people who want to stay in the labs to be able to allow everyone to stay.

With that in mind, we are going to have to limit the number of people who stay over the summer. This will be done through a selection process based on many different factors including performance, time in the labs, etc. We will give you more information about this as summer approaches.

Thus, we want to encourage everyone to take advantage of other opportunities that may present themselves for the summer. This will not only be good for you, but it will also help others who may not have such opportunities.

Please let Kyle know if you have any questions.

 

Multi-page Scanner

There is a new multi-page scanner in the SWKT, and it’s mighty beautiful.  Find an opportunity to try it out so you can be prepared to help patrons with it.  It does many pages at once (double-sided scanning!) and is easy to use.  Just place your multi-page document in the tray and press the scan button.  It quickly scans the document, then asks you where you want to scan it to (Word being an option—instant text recognition)!  Try to get feedback about how people like it, and let us know.

 

TIPs Mid-semester deadline

The mid-semester TIPs deadline fast approaches.  Be sure to complete your projects in a timely manner.  Remember, lab assistants must have five TIPs points completed, lab consultants four TIPs points and one TIPs completed/revised, and supervisors three TIPs points.  First semester employees should have completed all the competency projects related to their training classes.

 

Mac Class

Several requests were made for a Mac class.  To accommodate different schedules, it will be held on February 27 from 10:00 AM to 2:00 PM.  Sign up ASAP!

 

Attended Button

There has been much confusion regarding the attended button not “working” on the last day.  It turns out the button has worked all along, however the icon will not change from a question mark to a check mark until you have uploaded the project and had it graded by the SAM of Training.  You may click the Attended button on the last day at any time, however, so even though the icon doesn’t change, your attendance has been recorded.  You will notice a change in the rollover text on the icon.

 

ID CARD LOOKUP

All labs employees have access to the ID card lookup in Route Y.  You have this access so when someone wants to print and they don’t have their ID card, you can verify their identity.  This should be done every time you have someone ask to print and they don’t have their ID card.  We’ve noticed over the past few weeks that this is consistently not being done.  If they don’t match the person in the picture, you shouldn’t print for them or charge their account.  Thanks!

 

BLACK SCREEN

In last full staff, several employees expressed that they are seeing a black screen when patrons try to log in to a computer.  After consulting with the techs, they said this commonly happens because the network cable was unplugged by someone using a laptop or for other reasons.  Before submitting a ticket, please check that the Ethernet cable is plugged in an “blinking.”  If it isn’t, plug it in and restart the computer.

 

 

Have a fantastic week everyone!

 

Erika Kimbler

Office Coordinator

IT Training, Labs, and Communications

422-2647

erika_kimbler@byu.edu