Weekly Email

Welcome back! Hope you had a great Thanksgiving break

 

Here’s the weekly email.

 

From Phil:

Christmas Break Schedule:

The hours that will be available over Christmas break (12/18-12/31) are now visible on the schedule. Right now the weekly hour limit is set to zero and no one can pick up hours. Each weekday between Wednesday 12/1 – Friday 12/10 at 6 PM the weekly hour limit will be increased by 5 hours. In this way employees will be able to pick up shifts in 5 hour increments. Shifts will be picked up in the same way that you pick up hours that have been put up for sub.

 

Please remember these mandatory procedures as you pick up hours:

 

DO NOT:

Leave single open hours at the beginning or end of a shift.

Leave single hours in between a shift that you pick up and someone else’s shift.

Pick up every other hour so that you can hold a block of hours for yourself.

                Hold shifts for other employees.

 

DO:

Be considerate of your fellow employees and use common sense as you pick up hours.

 

Again, these procedures are mandatory, and failure to comply will disqualify you from working over the Christmas break.

 

Resident students may work 40 hrs/week beginning the first day of reading days. International students can begin working 40 hrs/week the day after finals. Resident students that are graduating at the end of this semester can work two weeks past graduation (until 12/31), but international students who are graduating may not work after the last day of finals.

 

If you have questions please feel free to contact me, your group leader, or any shift supervisor.

 

From Seth:

 

I hope you had a phenomenal Thanksgiving.  We chopped down an olive tree in my in-law’s yard.  Olive wood is hard. 

1.      Don’t forget the training deadline is this Saturday (Dec. 4).  All training class projects and TIPs points must be in by that date.

2.      Make sure you have clicked the “Enrolled” button for each of the training classes you attended.  If you do not do this, I will become angry and use my Jedi powers against you, etc.

3.      Also, if you haven’t e-mailed me about your training raise, I highly recommend you do so.

4.      Furthermore, the TIPs contest ends at 11:59 PM tomorrow (Tuesday)!  The current standings are as follows:

Group	Average TIPs Points
Sarah Godfrey	16.75
Jaewon Hwang	13.67
Steve Van De Graaff	12.75
Lynne Gabrielsen	9.25
Hannah Richins	8.5

 

 

These are the Top 5 groups (by group leader) in the TIPs contest as of 11/29.

 

 

 

 

 

From the OCs:

We will be out this week taking pictures for the best dressed contest! Be ready! And remember to watch the blog and the website for voting starting either Thursday or Friday.

 

From Spencer:

I hope you all had a wonderful break.  The Christmas Party will be on Thursday December 9^th from 6:30 – 8:30 PM (the polls were split right down the middle so we compromised).  We will be having a Dessert Potluck, Haiku contest, and many other things, so we look forward to seeing you all there.

 

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Campus Closing

Hi everyone,

 

We don’t know if you got word from University Communications, but campus is officially closing today at 3:00 pm. This includes our labs. If you have shifts at 3:00 or later, please do not come to campus. Please note that campus will be closed tomorrow as well.

 

Those of you who are currently working, please send out status messages to patrons using our computers and close the lab at 3:00.

 

Have a great Thanksgiving! Please be safe in your travels!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Weekly Email

From the OCs;

Please remember to wear your lanyard and name badge whenever you are working in the labs. If you have lost yours or would like a new one, please email the OCs.

 

From Phil

Thanksgiving Break Scheduling:

Labs employees will be able to work more than 20 hours during the week of Thanksgiving break. This is under the strict condition that the sum of your hours from Sat 11/20 – Tues 11/23 is not more than 20. After that, hours accrued on Wednesday 11/24 and Friday 11/26 may push the week’s total over 20 hours.

 

The website will still only let you pick up 20 hours for that week, but you can contact me with the date, time, and location of a shift that you want to pick up and I can add it for you.

 

Normal scheduling policy will resume at the start of the next pay week on Saturday 11/27.  Please get in touch if you have any questions about how this will apply to you.

 

From Seth

 

Don’t forget to track your questions wherever you are!

Another exciting week in the TIPs Contest!  Do we have a winner already?  Only you (and your group members) can decide how close this race will be.  Keep up the great work!  The current standing are:

 

Group	Average TIPs Points
Sarah Godfrey	16.75
Jaewon Hwang	13.67
Steve Van De Graaff	11.5
Hannah Richins	8.5
Scott Gale	8.33

 

 

 

These are the Top 5 groups (by group leader) in the TIPs contest as of 11/22.

 

 

 

 

Just a reminder, the TIPs end of semester deadline is December 4 (a week from this Saturday).  Make sure you have completed your required TIPs points by that time.  If you do not know what your requirements are, e-mail me or check the Training Requirements document under the Document tab on the website.

 

From Spencer

 

Supervisors remember that the check sheets need to be filled out, and more importantly remember to visit each employee in your zone.  If they only work for an hour during your scheduled supervisor shift, then a phone call is okay, but try and always have some sort of contact with them.

 

Also remember that we are tracking every interaction we have with lab patrons.  Please do your best to record every interaction on the website.

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Training Class Requests

Dearest Employees,

 

As you are now getting your winter schedules finalized it is time to schedule something else!  IT Training has agreed to take requests for training classes for next semester, but I need them by December 1.  That is a few days after Thanksgiving (which is next week), so do it this week before you forget!  This is especially handy if you desire to become a lab consultant, or you have a tricky schedule, or if you have taken every training class they offer except that last one…

 

Here is what I need

1. Requested training class

2. Requested time (day and hours) for training class to be held

3. Smiles from all of you.

 

Get me those things, and I’ll get you a training class that works for your hectic lives!

 

Thanks,

 

Seth Hord

Assistant Manager – Training

Open Access Computer Labs

269 McDonald Building  

(801) 422 3074

seth_hord@byu.edu

 

Weekly Email

Hi Everyone!

Here’s the weekly email!

 

From the OCs

Please note that a change in printing will take place this coming Saturday, November 20, 2010. More information concerning how this will affect the lab assistants will follow later in the week.

 

From Phil

Thanksgiving Break Scheduling:

Labs employees will be able to work more than 20 hours during the week of Thanksgiving break. This is under the strict condition that the sum of your hours from Sat 11/20 – Tues 11/23 is not more than 20. After that, hours accrued on Wednesday 11/24 and Friday 11/26 may push the week’s total over 20 hours.

 

The website will still only let you pick up 20 hours for that week, but you can contact me with the date, time, and location of a shift that you want to pick up and I can add it for you.

 

Normal scheduling policy will resume at the start of the next pay week on Saturday 11/27.  Please get in touch if you have any questions about how this will apply to you.

 

From Spencer

Group Leader Evaluations are due at 11:59 PM on October 18^th

Also all employees should be logging on to the desk station computers using the ‘oalassist’ login and password.  Please remember to do this.  And if you notice that a computer isn’t logged on with oalassist, log off and switch it before it locks, and you have to restart the computer.

Lastly, don’t forget to report every interaction with a patron using the question tracker.  This is very important, and we need all the help we can get.

 

From Seth

We’ve had a great week in the TIPs contest!  One fellow of fairness, suggested we divide the total points for a group by the number of people in the group (average number of TIPs per group member), thus evening the playing field.  Starting next week, the numbers will be reported that way.  Here are some of this week’s highlights:

 

Sarah Godfrey’s group moved from fourth to first with a strong 12 TIP lead.  Jaewon’s group deserves honorable mention for moving from dead last to third place.  Lynne’s group also made good strides to make the top 5.  The fact that one person can make a difference was strongly shown by Jarom, who has completed 23 TIPs points!  One person can’t do it all, though.  In this race, Jaewon’s group is strong and steady with each group member completing an almost equal number.  Keep up the great work!  Y’all are awesome!

 

 

Group	Current TIPs Points
Sarah Godfrey	53
Steve Van De Graaff	41
Jaewon Hwang	35
Lynne Gabrielsen	33
Hannah Richins	31

 

 

These are the Top 5 groups (by group leader) in the TIPs contest as of 11/15.

 

 

 

 

Thanks and have a great week! Let us know if you have any questions!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Weekly Email

Here’s the weekly email! Sorry it’s a day late again this week.

 

From Seth:

The current TIPs rankings are:

 

Group	Current TIPs Points
Steve Van De Graaff	34
Hannah Richins	31
Byron Duncan	26
Sarah Godfrey	24
Kim Loose	23

 

 

 

Congratulations to Steve’s group who went from 3^rd to 1^st!  And also to Sarah Godfrey’s group who made the top 4!  Keep it up!

 

 

 

Training Classes

With the switch back to IT Training, their curriculum and our competency projects are not quite in-sync, yet.  Even though this is the case, it is your responsibility to learn the material in the competency project.  You may look at the projects before your training class (which will give you great questions to ask) or you may use the help menus, Google, other employees, etc.  You may also call or e-mail me and I will come personally teach you the skill during one of your shifts.  If you have any questions about this, please let me know.  Keep on keepin’ on!

 

Thanks! Have a great week! Let us know if you have any questions or problems.

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Weekly Email

Here’s the weekly email. Sorry it’s a day late, we were waiting on a few things before I sent it out.

 

From the OCs

You can now log-in to desk stations using oalassist just like we used to. This way you don’t have to worry about logging off when you leave and if a computer locks on you, you will be able to unlock it. Hope this helps. Be sure to thank the techs!

 

From Spencer

Remember to be greeting people as they approach the desk, and enter the lab.  We want to be the top dogs of customer service here at BYU.  Also don’t forget that each employee is supposed to get up every 15 minutes during their shifts. 

 

From Phil

Mobile Alerts is stable and working great now, so please turn it back on if you would like help remembering shifts that you have picked up! The Mobile Alerts page is under the Communications tab.

 

From Seth

‘Sup, y’all?  Thanks for your hard work and getting your TIPs done by the mid-semester deadline.  Now for the fun stuff… November is the month of competition!  In honor of this great moon cycle, we are having a training competition.  The competition will be as follows:

The group which completes the most TIPs points by the end of the month of November will have pizza provided for each member of their group.  The group who comes in second will get honorable mention in the newsletter and Snickers bars for each group member.  May the most competitive group win!

 

Have a great week! Let us know if you have any questions!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647