IT Training...There and Back, Again. A SAM's Tale

Dearest Lab Employees,

 

Please read the following e-mail very closely as it contains important information regarding the new training system adopted by OACL.

 

As many of you are aware, Spencer Bean is no longer with us as of today.  This has caused us to re-examine our relationship with IT Training.  Once again, IT Training will be teaching our training classes.  They have graciously agreed to teach many of the classes we already have scheduled (please thank the trainers profusely, as many of them were put on the spot for next week's classes).

 

Here is what this means for you:

 

1.  As of this morning, if you were scheduled for a training class in the future, you will automatically be scheduled for that class on IT's website, and your training class will take place at the same time, in the same place. (again, please thank the trainers for being so accommodating!)

 

2.  If you are not currently signed up for a training class, but would like to sign up, please wait until Monday's e-mail with further information.

 

3.  A few of the classes have been cancelled because there were only one or two people in them.  You will get a personal e-mail from me if your class has been cancelled.  Please pay very close attention to the class and date to avoid confusion.  The following classes will continue as scheduled:

 

Oct 18 Illustrator

Oct 19 InDesign

Oct 29 Photoshop Foundations Accelerated

Nov 12 OneNote

 

4.  If you started a training class with Spencer this week (Photoshop and Data Analysis) plan on finishing those next week with Spencer.  I will e-mail you this weekend if that changes.

 

If you have any questions, please e-mail me, call me, etc.  I will e-mail you more information about signing up for future training classes on Monday.  Have a great weekend!

 

 

Seth Hord

Assistant Manager – Training

Open Access Computer Labs

269 Mc Donald Building  

(801) 422 3074

seth_hord@byu.edu

 

 

Mid-Week email!

Sorry for the mid-week email!

 

From Seth:

If you have completed your training and have not emailed Seth about your training raise, please email him soon!

 

From the OCs:

Please note that our labs employees are required to attended the Sexual Harassment Prevention training classes during Winter Semester. You are not required to attend the classes that are going on this week. Sorry for the late notice!

 

Thanks and have a great day!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Logging into Windows 7 Desk stations

We have had a lot of questions that involve logging into the Windows 7 desk stations so I thought I might clear some things up.

 

It doesn’t matter who you are, if you are logging into a Windows 7 desk station you need to use your username and you need to use the Standard OACL login type.  Also currently many of the Lab Assistants and Consultants don’t have the rights necessary to open Pharos, you must be an administrator to do that.  We are working on making it so that you can all get into Pharos but please be patient.

 

If you have any other questions ask your Shift Supervisors and feel free to ask us as well.  We are here to help.  Thanks!

 

Brian Fisher

Support Technician | Open Access Technologies

Office of IT | BYU | 275 MB

brian_fisher@byu.edu | 801-422-5857

 

Weekly Email

Here’s the day late weekly email! Enjoy!

 

From Phil

Shift Supervisor applications are open through October 17^th. If you have questions about the qualifications, they are listed on the Job Description posted under the application on the Jobs tab.

 

Lab Assistant applications for Winter 2010 semester will be accepted 10/18-10/31. Spread the word to the motivated and qualified individuals who you think would work well in the labs. To formally refer someone, send me (Phil) an email explaining why they are an excellent candidate.

 

Everyone is doing great with keeping the dress code! Keep it up and remember to take another look at your wardrobe as the weather cools down.

 

SAM of Training

Congratulations to Seth Hord who is the new SAM of Training. If you have any questions for him regarding Training and other lab related issues, feel free to email him at seth_hord@byu.edu.

 

 

From Seth:

Remember the mid-semester deadline is October 31 (Happy Halloween).  You must have half of your TIPs requirement completed by that date.  If for whatever reason you don’t finish it, e-mail me BEFORE that day and we’ll work something out.

 

From the OCs:

We will be having a best dressed contest every month. Lynda and Rebecca will each pick random times to visit the labs and take pictures of the lab assistants. A winner will be chosen and they will be given a small prize and a spotlight in the Newsletter. So, remember to look your best because you never know when they will be coming!

 

Please remember to fill out “pending orders” when inventory is brought to the lab you are working in. This helps us make sure all the labs have enough supplies and the correct inventory.

 

Remember to send us anything you would like included in the monthly newsletter before the end of the month! Just send the OCs and email if anything important or exciting happens in your life and we’ll put it in!

 

 

Thanks and have a great week!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Weekly Email

Hey everyone! Here is the weekly email! Enjoy!

 

From Spencer

Supervisors, remember that your evaluations are due TOMORROW, October 5^th at 11:59 pm.

 

Broken Netbooks

When there is a problem with a netbook (Like a ticket is made because it has a broken key).  Submit a ticket on the support desk, and then print off a “Out of Order” sign, put it on the netbook, and then the next shift supervisor to visit the office should bring said netbook to the office so that the support techs don’t have to go to the MCL to get the netbooks.  Any questions just email me.

 

 

From Jesse

Training Raise

Don't forget that you are responsible for letting us know when you completed your required training for the semester.  First semester employees, you are eligible after you complete the required Excel, Word and PowerPoint projects.  Everyone else is eligible after completing four hours of training.  Competency projects must receive  a passing score before requesting the training raise.  E-mail the SAM of Training for more information.

 

From the OCs

Kronos

If you miss one punch during a day and have shifts after that missed punch, Kronos will automatically assign your following punches as “in” and “out.” When you are submitting an edit request for that 1 missed punch, you do not need to submit “deletes” and “adds” to change your other punches. Once the missed punch is added to your timecard, everything will even out. If you have any questions or problems with this, feel free to call Rebecca and she will try to explain it better.

 

From the Techs

If people come to you with software requests, please have them call 2-4000. This way the request will be processed correctly instead of sending feedback through the internal website to the Technicians.

 

From the Office Staff

A helpful tip for picking up shifts

Picking up shifts can be difficult when you are not dressed for work. As a possible solution we recommend getting yourself a locker in the WILK where you can keep an extra change of clothes. This would increase your chances of being able to pick up shifts as you desire. You would also have a nice place to keep your books J

 

Let us know if you have any questions and have a great week!

 

Rebecca Lewis

Office Coordinator

Open Access Computer Labs

267 MB 422-2647

 

Keyboard Problem

So guys, there have been a lot of calls about keyboard problems.  This is most likely the solution.  Please read this email.  If this does not fix it then feel free to send us feedback or give us a call.

 

Brian Fisher

Support Technician | Open Access Technologies

Office of IT | BYU | 275 MB

brian_fisher@byu.edu | 801-422-5857

 

From: Joel Rendon [mailto:joel_rendon@byu.edu]
Sent: Wednesday, September 29, 2010 1:55 PM
To: leesiemac@hotmail.com
Cc: oat-support@byu.edu
Subject: OAT Internal Page Feedback

 

I don’t know if you checked this but next to EN (English) there is a Keyboard icon if you click there you will notice a keyboard option that says Turkish if that is checked you will be able to reproduce what is outlined in the message below.

 

We will try to get that option out so people does not mess with it.

 

-----Original Message-----
From: leesiemac@hotmail.com [mailto:leesiemac@hotmail.com]
Sent: Wednesday, September 29, 2010 11:25 AM
To: oat-support@byu.edu
Subject: OAT Internal Page Feedback

 

 

User feedback:

 

The Widstoe lab has been having a few keyboard issues today...

 

Computer 1-10, when you press the "." button, it types a french cedilla symbol (Microsoft Word)

 

Computer 3-8, when you press the "i" key, it types out a short vertical bar, and when you type shift apostrophe (for quotation marks) it comes out as the letter i (Mozilla Firefox)

 

I checked the languages on both computers, they were both set to English.

 

 

Submitted by:

Elise McAllister

 

Sent from server: OAT-WEB

 

Re: Surplus Sale Help

If you can help, please call Daryl Mastin ASAP at 422-4386.

 

Thanks,

 

Darin Stephens
BYU - DTS Manager / OAT Lab Manager
d_stephens@byu.edu | 268 MB | 801.422.4205

The Privilege to Work is a gift,

The Power to Work is a Blessing,

The Love of Work is Success.

       President David O. McKay

 

From: List labs [mailto:LABS@LISTSERV.BYU.EDU] On Behalf Of Open Access Technologies
Sent: Tuesday, September 28, 2010 3:28 PM
To: LABS@LISTSERV.BYU.EDU
Subject: Surplus Sale Help

 

 

Hey Everyone!

 

Here is an opportunity for you to work few more hours if you so desire, but remember you can not go over 20.

 

Do you have a couple of people that would be willing to assist during the Sale tomorrow?  3:30pm-6pm.  If they come early they can look through the surplus area and maybe get a deal.

Thanks,

 

Daryl D. Mastin

Student Computer Support, Manager

Computer Rental, Kiosks, Printing and Surplus

Office of Information Technology

Brigham Young University

104 ELLB

Provo, UT  84602

T 801-422-4386

F 801-422-0728

ddm@byu.edu

 

 

Lynda Draper

Office Coordinator

Open Access Computer Labs

422-2647